This Privacy Policy describes how Aochun (Jiangsu) Equipment Manufacturing Co., Ltd. ("Aochun," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website (www.aochunjs.com), contact us via email/phone, request a quote, download technical documents, or engage with our products and services.
By using our website or providing your information to us, you consent to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, company name, email address, phone number, job title, and mailing address (e.g., when you submit an inquiry, request a catalog, or apply for support).
- Technical Data: IP address, browser type, operating system, pages visited, time spent on site, and referring URLs (collected via cookies or similar technologies).
- Communication Records: Content of emails, messages, or support tickets you send to us.
- Product & Service Data: Information related to your heat exchanger models, service history, or maintenance requests (if you are a customer).
We do not knowingly collect sensitive personal data (e.g., racial origin, health data) unless required by law or with your explicit consent.
2. How We Use Your Information
We use your personal information for the following purposes:
- To respond to your inquiries and provide technical or sales support.
- To deliver requested documents (e.g., product manuals, CAD drawings, test reports).
- To improve our website, products, and customer experience.
- To comply with legal obligations, contractual requirements, or regulatory standards.
- To prevent fraud, security breaches, or misuse of our services.
We will not sell, rent, or share your personal data with third parties for marketing purposes without your consent.
3. Data Sharing & Disclosure
We may share your information only in the following circumstances:
- With service providers (e.g., cloud hosting, email platforms) who assist us in operating our business, under strict confidentiality agreements.
- With business partners (e.g., distributors, agents) only when necessary to fulfill your request, and with your prior knowledge.
- When required by law, regulation, or legal process (e.g., court order, government request).
- In connection with a merger, acquisition, or asset sale, where your data may be transferred as part of the transaction (with continued privacy protection).
4. Data Retention
We retain your personal information only as long as necessary:
- For active customers: up to 5 years after the last interaction.
- For website visitors or one-time inquiries: up to 2 years.
- Longer retention may apply if required by law or for legitimate business purposes (e.g., warranty claims).
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or update your personal information.
- Request deletion of your data (subject to legal exceptions).
- Withdraw consent (where processing is based on consent).
- Object to or restrict certain processing activities.
- Receive your data in a structured, machine-readable format (data portability).
To exercise these rights, please contact us at [email protected]. We will respond within 30 days.
6. Cookies & Tracking Technologies
Our website uses essential cookies to ensure functionality (e.g., language preference). We may also use analytics tools (e.g., Google Analytics) to understand traffic patterns. You can manage cookie preferences via your browser settings.
7. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse, including encryption, access controls, and regular security reviews.
However, no internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. International Data Transfers
Your data may be processed in China or other countries where Aochun or its partners operate. We ensure such transfers comply with applicable data protection laws through standard contractual clauses or other lawful mechanisms.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted here with an updated “Effective Date.” We encourage you to review this page periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Representative:
Email: [email protected]
Phone: +86 21 6796 8850
Address: No. 29, Xingda Road,Panwan Town,Sheyang, Jiangsu Province, China
Thank you for trusting Aochun as your heat transfer solutions partner.
